Navigating your business through a pandemic can be difficult for salon and spa owners. Our clients are constantly asking about best practices to protect themselves from outbreaks and lawsuits, seeking to keep everyone safe while also turning a profit. This blog is a collection of frequently asked questions with some insights and information from our […]
With non-essential businesses being forced to close across the U.S., we know many of our U.S. clients are being financially impacted by the COVID-19 pandemic. However, help may be on the way. On March 27th, President Trump signed into law the Coronavirus Aid, Relief, and Economic Security (CARES) Act. The CARES Act includes the Paycheck […]
While hysteria surrounding the recent coronavirus outbreak may seem overblown, the effects are having a real impact on salons and spas around the world. Let’s separate fact from fiction and discuss some tips to navigate the crisis. What is the Coronavirus? Coronavirus disease 2019 (COVID-19) is a respiratory illness that was first identified in Wuhan, […]
Paper is dead! In today’s world, customers are increasingly expecting to provide information to their service providers with their phone or tablet. From applying for a credit card to filing taxes, everything is done online with electronic forms (e-forms). Why would a medical spa be any different? That’s why ProSolutions includes unlimited, customizable e-forms free […]
With the holidays quickly approaching, here are some tips for salons and spas alike to prepare for the season! Setup Your Marketing Campaigns: Setup your DARCI marketing campaigns to automatically send your holiday promotions. Our new and improved holiday email templates are sure to wow your clients and kick off the holiday season with […]
There are many reasons salons and spas don’t take advantage of in-app or online booking, despite its many proven benefits. Let’s discuss some of the most common concerns and how ProSolutions’ online store and smartphone app help alleviate these concerns, organically grow your bookings, and increase your bottom line. “Online booking doesn’t give me […]
Your salon or spa needs feedback from your clients, but speaking in person can be awkward and many clients often lie about their experience to be nice. Here are 5 ways email surveys can help improve your business! What’s Your NPS? ‘NPS’ stands for Net Promoter Score, which the Harvard Business Review touts as the […]
People are carrying cash less often these days, opting instead for plastic cards and digital payments. With the rise of alternatives and the manual work & risk associated with cash, more and more businesses are choosing to go cashless. Let’s explore whether going cashless is right for your salon or spa. Benefits Of Going Cashless […]
Although having lots of products and options filling your shelves may seem like a good idea, studies show that less is more when it comes to selling retail products at your salon or spa. Here’s why you should consider cutting back on your retail offerings to help boost your bottom line! Decision Fatigue & Paralysis […]
Customers are increasingly expecting more experiences for their dollar than traditional beauty and wellness treatments: complimentary champagne, access to amenities, fish pedicures…. you get the idea. As technology continues to explode, your salon or spa should be taking advantage of all the new and fun ways your clients can engage with your business and your […]
Federal Grant Money Is Giving California Nail Salons A Healthy Makeover In 2017. What is the Healthy Nail Salon movement? The California Healthy Nail Salon Collaborative was established in 2005 out of a growing concern for the health, safety and rights of nail salon and cosmetology workers, owners, and students. In 2016, California passed a […]
Surviving Minimum Wage Increases 21 states saw minimum wage increases take effect in 2017, not including other increases at the county and local levels. (For a list of current minimum wages, click HERE) With fierce competition, rising brick-and-mortar costs and thin margins, salon and spa owners are particularly sensitive to minimum wage increases. Here are […]
Start 2017 off right by making these 3 resolutions! 1) Education According to a recent Modern Salon Magazine survey, 71% of respondents said they receive business education through professional and industry websites. Indeed, digital education (i.e. blogs, articles, and live or recorded webinars) is a large part of how today’s beauty professionals are learning, leaving […]
Salons and spas have their fair share of horror stories… To get you in the Halloween spirit, our staff shares some REAL-LIFE tales from our clients that are sure to give you a fright! 1. The “Touchy” Client One blustery October day in Los Angeles, Joseph received a phone call from a spa in need. […]
If you haven’t heard of Pokémon Go, you’re probably living under a rock. The new smartphone app has taken the country by storm and currently has more active users than Twitter! Pokémon Go encourages people to get out and walk around local businesses to catch little digital creatures. (You’ve probably seen some of these people […]
(This is the second of a three part series from Stephen Wiggins, about the struggles of beauty business marketing) In my last post, I spoke about my online marketing conundrum and the importance of branding. When our company began marketing online, we consulted with marketing experts. These experts told us we needed a clear and […]
(This is the first of a three part series from our Head of Product, Stephen Wiggins, about the struggles of beauty business marketing) Like most business owners, I wear many hats: some by choice, some by necessity. One hat I was required to wear after the 2008 recession was to act as lead marketer for […]
California salons and spas that pay employees on a commission basis take note. On October 10, 2015, California passed Assembly Bill 1513 which requires employers who pay their employees on a “piece-rate” basis (think commissions for salon/spa services) to pay those same employees a separate hourly minimum wage for time spent recovering or on other […]
