Client retention and request rates are common measuring sticks that salons and spas use to monitor and reward employee performance. Let’s look at which is more valuable for your business! What is Client Retention? Client retention measures how many clients make a return visit to your salon or spa within 90-120 days from their last […]
You need to prioritize the cheapest, fastest source of growth: client retention (i.e. getting regular customers to return and winning back lost customers). Acquisition vs. Retention A common mistake salons and spas make is focusing on acquiring new clients before they understand if and how they can retain their current and prospective clients. New client […]
The relationship between salons and spas and their vendors goes far beyond purchasing products. Should you pick an established brand or an indie upstart? Is selling product a small part of your overall success or an intricate part of your business? Choosing the right vendor can be tricky. Here are some things you should consider […]
The International Spa Association (ISPA) and Global Wellness Institute recently reported that there are more than 40,000 spa management positions currently available in the U.S. and even more positions available for technical positions such as massage therapists, estheticians, and nail techs. Similarly, LinkedIN reports that there are over 19,000 salon management positions currently available and […]
Give your salon or spa a signature scent! The sense of smell is the only sense that is directly connected to the part of the brain that processes emotion, memory and associated learning. In fact, you are 100 times more likely to remember something that you smell than something that you see, hear or touch! […]
Groupon can give salons and spas a quick, artificial boost in business, but it can also damage your long-term brand. Here’s how to use Groupon effectively. More than 500,000 “groupons” are redeemed each day and 77% of Groupon users are women. Given these numbers, there is a lot of potential for salons and spas to […]
A growing salon or spa can quickly get tangled in a mess of different software applications, causing more headaches than the programs were supposed to solve! A typical salon may start out by first installing a point-of-sale (POS) program to accept payments and a calendar system to help manage appointments. Once it obtains some loyal […]
Meet PAIRED: Personalized Smartphone Apps That Connect Salons and Spas With Their Clients 24/7. LOS ANGELES, CA–ProSolutions Software, a leader in business management software for salons and spas, has developed mobile apps that “pair” with their award winning Transcend software. The service includes two mobile apps: one for clients and one for employees. Each app […]
Join our VP, Matthew Wiggins, at Premiere Orlando where he’ll be teaching a class on social marketing!
“WannaCry” Is Attacking Businesses Around The World. Don’t Let Your Salon Or Spa Be Next! 1. What Is “WannaCry” Ransomware? WannaCry is a ransomware virus that holds your computers hostage and displays messages demanding that you pay $300 in bitcoin — a type of digital currency widely used online — to unlock your computer. The […]
One of the most important features that ProSolutions offers can’t be found in our award winning software. Instead, one of the many highlights sets us apart from the competition is our unlimited training, completely free of charge to you and your staff. With all-inclusive management software as robust as Transcend, the more you learn the […]
At ProSolutions, we’re always working to ensure our clients have the best salon and spa software solutions on the market. That’s why we’re happy to announce our mobile apps solution coming in April 2017! The service works directly with our Transcend Online software and includes 2 mobile apps: a business app for you and your […]
A glass of champagne is a nice treat to help your clients relax, but it can also cause problems. Here’s what you should consider before serving your customers! Is It Legal? Beginning in 2017, California now exempts salons and spas from obtaining state liquor licenses before serving alcohol to their customers. This means you can […]
Have you ever considered your total number of appointments that go unused each day? According to industry reports, nearly 30% of available appointments are going unused! Frequent unbooked appointments is a waste of your staff’s time and costs you money. Did you know Transcend’s powerful database, together with revolutionary technology from WebOpenings, can turn your […]
Federal Grant Money Is Giving California Nail Salons A Healthy Makeover In 2017. What is the Healthy Nail Salon movement? The California Healthy Nail Salon Collaborative was established in 2005 out of a growing concern for the health, safety and rights of nail salon and cosmetology workers, owners, and students. In 2016, California passed a […]
Surviving Minimum Wage Increases 21 states saw minimum wage increases take effect in 2017, not including other increases at the county and local levels. (For a list of current minimum wages, click HERE) With fierce competition, rising brick-and-mortar costs and thin margins, salon and spa owners are particularly sensitive to minimum wage increases. Here are […]
Start 2017 off right by making these 3 resolutions! 1) Education According to a recent Modern Salon Magazine survey, 71% of respondents said they receive business education through professional and industry websites. Indeed, digital education (i.e. blogs, articles, and live or recorded webinars) is a large part of how today’s beauty professionals are learning, leaving […]
Should You Prepare For A Presidential Recession? The 2016 presidential election has been a doozy and experts are predicting an economic crisis if Donald Trump or Hillary Clinton wins in November, while others predict a recession is coming regardless of the winner. But we’re not here to talk politics, we’re here to make sure you’re […]
Salons and spas have their fair share of horror stories… To get you in the Halloween spirit, our staff shares some REAL-LIFE tales from our clients that are sure to give you a fright! 1. The “Touchy” Client One blustery October day in Los Angeles, Joseph received a phone call from a spa in need. […]
From stylists to therapists, owners to clients, people have strong feelings about allowing children in salons and spas. Many blog posts have been written about this topic on baby, women and industry websites… and the comments reflect the culture war. Whatever your stance, you need to adopt a clear policy to avoid any confusion (and […]